FAQs

An escape room is an interactive form of entertainment based on escape games created in Japan. Up to six players will be “locked in” a room to solve a problem within the theme of that room. Within 60 minutes, you will work as a team to solve problems, crack codes, and decipher riddles that will help you achieve the ultimate goal of solving the problem or escaping the room.

Each room has an exit button that can open the door at any time. You can leave and re-enter the room, but the time will not stop.

All bookings are completed online. Just click on our "Book a Room" link! Seneca Escape Zones accepts Visa, MasterCard, Discover, and American Express. "Walk-up" appointments will not be taken on-site, and we do not take cash.

You may receive a discounted price based on group size and if an appointment has been scheduled well ahead of time. Standard pricing is as follows:

• Groups of two: $35 per person
• Groups of 3-4: $30 per person
• Groups of 5-6: $25 per person
• All walk-ins: $35 per person regardless of group size, so we highly advise setting an appointment!

We also offer further discounts for groups of 8+ (birthdays, business team builders, etc.) on a case-by-case basis. Please email us to book a group of this size.

All ticket sales are final. However, you may reschedule your appointment if you contact us at least 24 hours in advance.

Each room holds up to six players. If you have fewer than six players, players from other groups could be placed in the room with you. The only way to guarantee you will have a room to yourself is to book all six player slots. There is a minimum of two players per room.

Our rooms are designed for ages 10 and older. There are high-level puzzles and riddles and sometimes math involved. Children younger than 13 must be accompanied by an adult.

Yes, every person must sign a waiver. Children 17 years old and younger must have a waiver signed by an adult. You can sign the waivers before you arrive by clicking the button below.

Sign Waiver

Our crew masters will be monitoring your progress throughout the escape game using video cameras in the room. You will be allowed a certain number of clues to help you escape. If you need a clue, simply ask the camera, and your crew master will respond. We want this to be a fun and successful experience!

No, we will provide everything you need. No food or drinks are allowed in our escape rooms.

Cell phones and video equipment are not allowed in the escape rooms. There will be an opportunity to take pictures after the game is complete. The use of video will cause the game to stop, and the party may be asked to leave.

The Escape Zone experience is perfect for team building within corporations, organizations, sports teams, sororities, and fraternities. These events should be booked by email. One of our agents will call and see what needs you may have, and we will do our best to meet those needs. No food or drinks are provided, but you may bring your own food and non-alcoholic beverages.